In the high-stakes world of flagship smartphones, customer service can make or break a brand's reputation. I decided to put Apple and Samsung to the test by intentionally damaging their most expensive devices: the iPhone 14 Pro Max and the Galaxy S23. Both phones were subjected to the same amount of force, causing significant damage. This allowed me to compare their repair processes, costs, and overall customer service experiences.
#### The Apple Experience
Starting with Apple, I called their support line and was promptly connected with a representative. Despite the long silences during the call, the representative was thorough, ensuring I had backed up my data and secured my accounts. He explained my repair options, including sending the phone in for repair. The estimated cost for a screen trackball replacement was a staggering Ł474.24, nearly half the price of the phone itself.
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